Questions
The things families ask us before they start, answered plainly.
Getting started
What if my parent or grandparent isn't comfortable with technology?+
You can set almost everything up for them. When it's time to record, they see one thing at a time in large type. The question can be read aloud. They press one button and talk.
No typing is required, and they don't need to learn a new app. You can also sit beside them and do it together.
What if they don't remember much about growing up?+
That's fine. Preservation isn't a chronological interview. Questions can be about yesterday, a favourite trip, a recipe, work, family, hobbies or whatever they enjoy talking about.
We start wherever the memories come easily and follow what becomes interesting.
Do they need to know what to talk about?+
No. Preservation gives them one question at a time and uses what they say to decide what might be worth asking next.
You can also upload photographs and family materials first so the questions begin with people and memories they already recognize.
Do we need to gather everything before we start?+
No. Start with one conversation or one photograph. The archive can grow slowly.
What kinds of things can we add?+
Recordings, photographs, letters, recipes, journals, memoirs, documents and other family materials. As Preservation grows, these materials become connected to the people, places and stories they belong to.
My father already wrote his life story. Is this still useful?+
Yes. A memoir is valuable, but your grandchildren may not know which page contains the answer to the question they have.
Bring his writing into Preservation and it becomes part of the same searchable archive as his recordings, photographs and other materials. It can also reveal things worth asking him more about while you still can.
The AI, honestly
Is this pretending to be the person?+
No. Preservation is an archive of things they actually said, wrote and preserved. AI helps organize that material, ask useful follow-up questions and find relevant answers.
It does not invent memories or claim to be the person.
Can we build an archive after someone has died?+
Yes. Letters, writing, recordings, photographs, emails, documents and memories from family members can still create something meaningful.
But we distinguish between what came from the person themselves and what others remember about them. We won't pretend those are the same thing.
What happens if the archive doesn't know an answer?+
It says so. Preservation does not invent a memory to make an answer sound complete.
Can Preservation recreate someone's voice?+
Only with explicit permission, from the person themselves or from their family. It is off by default, nothing is ever generated without that yes, and the original recordings always remain exactly as they were spoken.
Family, time and ownership
How long does this take?+
As long as you want it to. Answer a single question over coffee, or settle in and talk for hours. You can add one photograph today and come back in a month. There is no finish line a family has to reach.
Eleanor's demonstration archive was built from roughly two hours of recorded conversations spread across multiple sittings.
Can other family members participate?+
Yes. You choose who gets access. Family members can suggest questions, upload materials, identify people and contribute their own memories.
Preservation keeps the sources separate so future generations know whose memory they are reading.
What happens to the original recordings?+
They remain part of the archive and can be downloaded. When an answer comes from something the person said, family members can go back to the original recording rather than relying only on an AI summary.
What if we stop paying?+
Nothing you've already preserved disappears. Your recordings, video, photographs, documents, transcripts and stories remain available and exportable.
The optional subscription pays for continuing services such as new recording, video answers, transcription, uploads and AI archive features. Stopping only stops adding new material; it never takes back anything already kept. Families should not inherit a payment decision in the weeks after a loss.
What happens if Preservation someday isn't around?+
Your family's materials should never depend entirely on us. You can export the archive, including its original recordings, photographs, documents and writing.
Preservation should make your family's history easier to keep, not become the only place it can exist.
Your family's history should never be trapped with us.
Download the recordings. Download the photographs. Download the transcripts. Export the writing and archive data. Your family should be able to keep what it preserved regardless of what happens to any company or technology.
Private by default.
You decide who gets access.
Not training data.
Your private family archive is not sold as advertising data or used to train public AI models.
Yours to take with you.
Download and export the archive whenever you want.
Still wondering about something?
The fastest way to understand Preservation is to ask Eleanor a question yourself. Or write to us and a real person will answer.